Not receiving authentication text messages

[Oisin_54287]

Hi guys, I haven’t been receiving authentication passcodes via text for multiple apps (Credit union, Revolut, Amazon, My Revenue) - it is extremely frustrating as some apps I simply cannot log into as a result. 

This has been an ongoing issue for 3-4 years and have flagged it with Three multiple times with no resolve. I have also been in contact with all of the above apps support services who say there is no issue on their end. 

I have tried all measures available - ordered new SIM cards, tried on different phones (I have recently got a new phone and am logged out of everything), unblocked all previously blocked numbers. 

If this is something you have experienced, I would really appreciate any feedback! 

thanks a mill

[Three_Stacey]

Hi @Oisin_54287 thanks for reaching out to us here on 3Community.

I'd love to look into this for you but I'll need a little more info. Have you ever been able to receive them? Please PM me with your name, number, full address and date of birth. Please also let me know the make and model of your phone, and the date and rough time of the last time you attempted to receive one of these verification codes. If it has been longer than 48 hours could you please try again so we can have a live example for the technical team?

[Oisin_54287]

Hi Stacey

Name: Oisin XXX
DOB: XX/XX/XXXX
Address: XXXXXXXX
Phone: iPhone 13
Number: 086-xxxxxxx

I have always had the problem with certain apps (credit union, Amazon) -
others have occurred in the last 4 years or so (my university portal app,
LinkedIn)

The last time I attempted this was yesterday 23/10/23 to the LinkedIn app -
at around 17:15

Please let me know if you need further info

Thanks a million

Oisin 

*Edited by mod

[Three_Stacey]

Thanks for confirming your details @Oisin_54287 

As you can see I've edited your post as it's best not to display your private details publically.

I've had a look at your account and everything looks to be set up correctly, so I reached out to our technical team and requested that they investigate this for us. Your reference number is REQ000000278380, it can take up to 5 working days for this type of investigation to complete but they'll text you when it's complete.

[Three_Stacey]

Hi @Oisin_54287 when you have a moment will you please try to access your online banking or another service that requires a verification message. 

If you have any difficulties please let me know.

[Oisin_54287]

Hi Stacey 

I have attempted to sign into my Credit union app this evening (26/10/23, 09:15pm) with no luck 

[Three_Niall]

Thanks @Oisin_54287, I have passed this information onto the relevant team to have this investigated further.

[Oisin_54287]

Thanks Niall 

[Three_Niall]

Hey Oisin, just popping back here and I can confirm that the technical team have looked into this further for you and there isn't any blocks on our end causing this however if this does continue pop back to me via PM with the times you attempted this and I will pass these back to the technical team.

[Sylwia3172]

Hi Niall,

I’m having similar issue to the above. I have ported from Vodafone to 3 and am now not receiving verification emails from financial institutions such as Revolut and AIB. I never had this issue before porting and now can’t access online banking or add cards to wallet. I have the iPhone 15 pro. 

Are you able to help?

Sylwia