Not receiving text messages

[Mark_02130]

I recently switched to 3 and I am not getting text messages from certain numbers. I am getting some messages but not others. It looks like I can send them alright.

I have tried cleaning and resetting the SIM card but it doesn’t seem to have made any difference.

Can anyone help?

[Three_Niall]

Hey @Gillian_33400  , Welcome to the 3Community 🙂

Sorry to hear that this is happening to you but we'd love to look into this further. Pop through to us here on PM along with your full name, mobile number, address and date of birth so I can pass this onto the relevant team to investigate this further for you. 

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.

[Jo_78610]

Exactly the same issue for me today. I've spoken to 4 people on chat and still nothing. I am not receiving any otps to my ported number and yes was working before being switched over today. I'm an android user.

[Three_Stacey]

Hi @Jo_78610 welcome to 3Community.

Are you still having difficulty receiving verification SMS? I'd be happy to investigate this if you are I'll just need a little more info. Please pop me a PM with your name, number, full address and date of birth so that I can review your account. I'll also need the make and model of your phone the date and time when you last tried to request a verification code and who you were asking it from. Once I have these details I'll be able to investigate further.

[ferg_241014]

Hi, I'm experiencing the same thing on a new Android phone. Ported from Vodafone today. Receiving calls fine, sending texts fine, receiving texts (including some automated) from some sources but not others, and critically - identical to others on this thread - most of the ones failing are for essential services OTPs for things like banking, that were all working reliably beforehand. Help would be appreciated please.

[Three_James]

Hi there @ferg_241014 and welcome to 3Community. Since you posted are you still experiencing difficulties with OTP's? If you are I'd be happy to help please pop me a PM with your name, number, full address and date of birth. I'll also need to know what make and model phone you're using and the names of the apps that your not receiving the OTP's from and roughly when you last requested them.