OVERCHARGED AGAIN ON MY BILL!!!

[Stephnanie_08118]

Hi, I joined Three, one month ago. I agreed to the 35 euro month plan!

At the end of the month I was charged 45 euro!!! After speaking to an agent, I was told this was due to a change of line charge because I was previously with Vodafone! And I was reassured that this won’t happen again on the next bill!

This month, I was again charged 45??? I have unlimited data, unlimited minutes and I don’t text as I use social media! When I looked at the bill it said the extra charge is due to VAT!

Is it not illegal to mislead customers into thinking they are signing up for a 35 euro plan when you are going to overcharge? If this is not resolved, I will be changing my sim and join another network! Absolute rip off!!!

I should have stayed with Vodafone as I never ever had an issue with them and I was with them years!!!!  

My phone number is 08********.

*Personal details edited by Mod

[Stephnanie_08118]

I just looked at the last bill and it is even less? Also I only joined just before Christmas and it wasn’t even a month before I was billed so no way I could have went over! So basically in summary the 100 minutes is a lie and you get charged for any call made? 

[Three_Niall]

@Stephnanie_08118 Your bill dated Feb 1st is for your billing month ending January 31st. During that billing month you used just over 1hr 18 mins on calls to mobiles outside Three and almost 30 minutes to fixed line numbers along with 6 texts. When you add these up they exceed the 100 units you receive for calls and texts and that's where the excess charge has come from. When you view your bill by on My3 you'll see a breakdown of those calls and texts. On your plan you would have the 100 minutes/texts as agreed and would only be charged for calls outside of the allowances on the plan.