Plan was changed without me confirming

[Add_02924]

Hi. I was just checking out upgrading my phone and it said I needed to change my plan. I clicked through and it changed my plan but I did not confirm it! It has me on a new plan. I need to be moved back on my previous plan as I can’t afford a new phone right now and I did not agree to a new plan. I clicked continue and it signed me up. It is extremely deceptive! I was just browsing and to see if I could get an upgrade I had to click continue. I did not agree to changing plans and having a new yearly contract!

[Three_Niall]

Hey @Add_02924  , Welcome to the 3Community 🙂

I'd be happy to help you here, before your plan is changed and you are moved to a new contract you will be required to accept the terms and conditions of this plan and you wouldn't be able to switch to a new plan without these being accepted.

I'd be happy to check the account here for you to see if the order was placed or if the order is currently open and we can get this cancelled for you. Pop through to me here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you.