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Porting number fails

mb3
Investigator
Investigator

Porting number fails

I am trying to port my number from Vodafone (prepay) but it always says there is a problem with porting during the last step.

 

I can receive porting code to both my 3 and vodafone numbers.

 

Can somebody help?

 

Chat support is down currently.

4 REPLIES 4
Three_Deborah
3 Mod Retired

@mb3 Can you give me more info, please? What error did you get with the last step? Have you tried again today? 

Hi.

 

I tried again just now and had the following error.

"

Your request wasn't successful

We can't process this at the moment. Please chat to one of our customer care agents who will be happy to help.

"

@mb3 Thanks for doing that. Can you send me your temp 3 number and the number you want to keep? Along with your full name, address and date of birth? 

Sent you a PM