Refund

[Add_00008]

I am on the 20euro prepay and I was getting credit today and I got no message for a few minutes confirming the money went through so I did it again and after 15 minutes I checked my bank app and it went through twice .would I be able get a refund for this.

[Three_Deborah]

@Add_00008 Hi there, we do our best to ensure that you receive a text confirmation when you top-up. I'd always recommend that you check your My3 app for balance and/or top-up history if you're in doubt. Can I ask, was your plan activated after your first top-up? Has this ever happened to you before?

[Add_00008]

No this never happened before.it didn’t activate until a few minutes after.am I able to get a refund

[Three_Deborah]

@Add_00008 thanks for that. You might have seen on other Prepay posts that we have advised that refunds aren't available for Prepay top-ups. What I'm looking to do here , is see if there is anything else that we can do. Did you check My3 for confirmation of the top-up? How did you top-up, card or voucher?