@Dalk Hi there 👋 I see you've tried what @billbond4 suggested by dialling ##21# , did you receive a message on your phone when you did this? Also, what happens when you dial 171? Let me know 😃
@Dalk Hhhmmmmm that's strange! Let's try a couple more shortcodes. Try **21* first, if there's no luck with that then try **004*. Let me know how it goes 👍
@Dalk Ok, let's keep going. Next thing I want you to try is **004*08X5XXXXXXX# filling in your own number where the X's are (just make sure to pop in the 5 after the 083/086/087 etc. Let me know how that one goes for you 👌
@Dalk I can certainly check for you, I may also need our tech team to take a look. Pop me a PM with your phone number along with your full name, address and date of birth to get the ball rolling 👌