Unpaid Bill - Service Restricted - Thanks Three!!!

[Anonymous]

Hello,

So cause I've not paid my bill this month you've restricted my service.

I'm with you since the days of Esat Digifone. As a Loyal Customer the absolute harrassment i've been getting off you for not paying my bill this month is absolutely shocking. I've lost track of how many times you've called me in the last week, each time I've said I'll pay it off on 20th July.  Still though you go ahead and restrict my service.,

Right now, I CANNOT make a call. I cannot drive out of my apartment as I'm unable to ring the gate. Since I cannot pay my bill until the 20th July and can't make a call.. you better hope that I'm not in a situation where I need to make an emergency call!!

Finally, Once my bill is paid on the 20th I'm cancelling my contract with Three...Good Riddance!!

Thanking You,

Kieran

[Three_Deborah · Accepted solution]

Hi Keiran, 

When a bill is overdue, services cannot be guaranteed, which is outlined with the terms and conditions in your contract. 

In saying that, as you are a loyal customer I'd like to check the details on your account. I cannot promise that I'll be able to restore your services.

Can you PM me your number, full name, address, and date of birth? 

[Yvonne]

I'm in similar situation,I'm struggling to pay my bill as it was so high,ye sent me a letter on Monday to say I needed to pay 193 or my phone would be suspended,j paid 200 on Tuesday and ye still suspended my services,I can't contact anyone and no one can contact me.I hope I don't have an emergency in the meantime. That means ye suspended me because I'm 8 or 9 days late with this months payment. I think this is very harsh.

[LauraH]

@Yvonne Hi there, let's take a look at this for you. Tell me, when you made the payment on Tuesday, how did you make it? How to: Make a Payment details the different ways to make a payment and how the times can vary. Let me know and we'll go from there 👌

[Add_07849]

Emergency calls aren't effected 

[04o2i9]

Hi Deborah got myself a bill on three after many years on pre pay always manage my payments but this month I’m due to pay tomorrow but due to personal reasons only got two days wages last week and cant afford my bill until Thursday afternoon wondering will my phone end up restricted on them couple of days 

[Three_Stacey]

Hi @04o2i9 thanks very much for reaching out to us here on 3Community. As it will only be 4 days between when the bills due and when you plan to make payment on your bill, it's unlikely that your account will be restricted. Also, please keep in mind prior to your account being restricted, you'll be contacted by one of our payment team.