@Caitiriona, I'm sorry to hear about this. Can you tell me if you've opened an investigation with 1913 or Messaging? If so, have you been in contact with them in the last day or two about this? What the 3Community Team can do, is check the status of an open investigation or start one for you.
Hi ya I have been in contact by messaging yesterday evening and was told to wait for a text but I’ve been waiting so long. The investigation has been escalated a few times now and still no answer.
@Caitiriona_04498 I get your frustration, I really do. I can look at the current status of the investigation. Once your rank changes to "scout" you'll have PM access enabled. When this happens please send me PM with your name, number, address and date of birth 👍
@Caitiriona_04498 The 3Community team are not available at the weekend that's why I'm replying now. The investigation around your upgrade is still ongoing. And I see our messaging team have logged this more than once for you. I'm happy to send an email on your behalf to both the messaging team and our tech team to find out the current status of the escalation. Let me know.
@Caitiriona_04498 coming back to you as promised. We're continuing to investigate what is causing the error that is stopping the upgrade being fully processed. I'm sorry for any inconvenience and I want to thank you for your patience. I'll be in touch early next week.
