Upgrading home broadband from 4G to 5G

[Anthonyb90]

Hi,

My current 4G home broadband contract has expired, and I’d like to upgrade to a 5G plan. However, I haven’t been able to do this through my My3 account. When I attempt to upgrade, I receive messages indicating that 5G is incompatible with my current plan.

It appears the only available option is to purchase a new 5G broadband plan and add it to my existing account, rather than directly upgrading. If I proceed with this, could you please advise on how I would go about cancelling my existing 4G service to avoid being billed for both?

Thanks in advance for your help.

[Three_Niall]

Hey @Anthonyb90 , thanks for posting here, if you are looking to upgrade from a 4G Broadband plan to a 5G broadband plan I would recommend contacting 1913 where our team will be able to confirm the available plans based on your Eircode and make the switch for you.