Want to potentially move off SIMO to contract.

[AlanB]

There doesn't appear to be a way to cancel or change the SIMO plan via the website.
If I call 1913 there is an automated main menu message on that number with 4 options, each of which goes to another automated message and back to the main menu. The option for upgrades checks my number and says I can get an upgrade, and tells me to go to the website, where as I've said there is no way to cancel the SIMO plan.

There is no way that I can see from the 1913 number to speak to a human. How can I speak to somebody?

Thanks

[Three_Deborah]

@AlanB our Customer Care team are available to talk to, however, there is a high wait time of approximately 40 minutes. Are you interested in getting a new phone with a new plan?