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Weird order appearing on online account

pizzahead77
Investigator

Weird order appearing on online account

Hi there

 

Today I noticed a weird order appearing under Activity on my online account today and when I click on it it just says "One Time Charges" with a value of €0.00

 

What I'm guessing is that its for the automtic activation of WiFi Calling that appeared today on the phone I use for the main number on my account.

 

If that's the case it would be nice if the order would actually state this rather than providing no information

1 REPLY 1
Three_Shane1
3 Mod Retired

@pizzahead77 Hi there, when any change is made to an account it will be listed as an order. A one time charge would mean an add-on has been added to your account. If you'd like me to check what add-on was added to the account just PM me your number. 

 

In regards to the orders stating what exactly has been done as part of the order, I will pass on your feedback to the relevant team.