Why has my bill oncreased from 29.99 per month to 32.26.

[Kardoh]

My bill has always been 29.99 a month.

€24.38 pre vat and then vat of €5.61.

Then this morning for the 2nd month in a row my bill was €32.26. I have incurred no extra charges but it looks like you have increased my pre vat amount therefore increasing vat due.

€26.23 pre vat and then vat of €6.03.

While this is only €2.27 increase over the lifetime I am a customer this will add up and so I am looking for an explanation.

[Three_Niall]

Hey @Kardoh  , Welcome to the 3Community 🙂

I'd love to have a look into this further for you however I will need you to pop through to me here on PM along with your mobile number, full name, full address and date of birth so I can check the bill.

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team