Avoid Large Roaming Charges
If you are using your phone abroad, it is possible to spend your credit or run up your bill without meaning to.
To avoid large roaming charges, we recommend the following steps:
- Regularly check your usage and spend on My3 by clicking here.
- Use Wi-Fi where possible, instead of mobile data. Visit our Device Guides by clicking here to learn how to connect to Wi-Fi.
- Make sure you don’t have apps running in the background that might still be using data. Always shut down apps individually after use.
- Turn off automatic app updates/downloads.
- Avoid streaming music and watching videos, as these require a high amount of data. Similarly, avoid downloading music, videos, and large files.
- You can also turn off data roaming completely in your phone's Settings. To find out how to disable data roaming on your device, check out our Device Support. Simply choose your device to get started. (For example, choose iPhone 12, then go to Internet > How to disable data roaming. Follow the step-by-step guide)
Note: If you want or need to continue using your phone while roaming, check out roaming add ons page by clicking here, to help reduce the cost.
Data Roaming Cap
Please note: There is a default limit on data roaming, which Three applies to all accounts unless you choose otherwise. The limit is €50 (excl. VAT) per monthly billing period.
For more information on our data roaming cap, including how to amend your cap, see the following links:
EU Roaming
Most of our plans include an EU data allowance. For example, our €25 Three Connect Complete Plan includes 32GB EU data. If you are not sure how much your plan includes, you can check your roaming allowance on your My3 account, listed with your other allowances.
Click here for more information on roaming, including roaming rates and FAQs.
Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.
