How to avoid unexpected charges while abroad
When abroad, it is possible to spend your credit or run up your bill without realising. To help stay in control, we've put together some simple tips:
Keep An Eye On Your Usage
Regularly check your usage and spending with your My3 by clicking here.
Use Wi-Fi Whenever You Can
When possible, connect to Wi-Fi instead of mobile data, this will help to reduce your spend. For more information on how to do this, visit our Device Guides to learn how to connect to Wi-Fi.
Close Unused Apps
Apps running in the background can still use data. Make sure you close apps when your done using them.
Turn Off Automatic Updates
This will stop your phone form automatically downloading content without you knowing.
Avoid Data Heavy Activity
Avoid streaming music & video, and downloading large files, as they use a lot of data. See how much data common activities like streaming and social media use, clicking here.
Turn Off Data Roaming
For total peace of mind, switch off your data roaming in your phone's settings. For support on how to do this, check out our Device Support. Select your device to get started. (e.g. choose iPhone 16, then go to Internet > How to disable data roaming. Follow the step-by-step guide)
Want To Stay Connected While Roaming
If you want to stay connected while roaming and keep the costs down, then check out our roaming add-ons by clicking here. All you'll need to do is select your plan and you'll find details on roaming add-on compatible with your plan
Data Roaming Limit
Three applies a default data roaming limit of €50 (EX VAT) per billing month to help customers control their roaming spend.
For more information on our data roaming cap, including how to amend your cap, see the below links:
EU Roaming
Most of our plans include an EU data allowance. For example, our €25 Three Connect Complete Plan includes 32GB EU data. If you are not sure how much your plan includes, you can check your roaming allowance on your My3 account, listed with your other allowances.
Click here for more information on roaming, including roaming rates and FAQs.
Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.
