5G access

[RunDMC]

I recently added 5G to my SIM-only plan using the online order system. However I don't seem to have any 5G coverage on my device. The device (Google Pixel 5) has 5G enabled and is looking for a 5G signal, but only get's an LTE connection. I've checked the Coverage Checker and there does appear to be coverage at my address. Is there anything else I need to do.

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[Three_James]

Hi @RunDMC! Let's check this out. Will you send a PM with your exact address/Eircode, please? I'll be able to have a look at the area and see what's going on. Is this happening in all areas?  James 

[Three_James]

Thanks, Declan. I've logged this with our tech team and it can take upto 3-5 working days to be resolved. Your case number is: 3420984. I've also logged a follow-up and our admin team can keep you updated via SMS while the investigation is ongoing. Once the case is resolved, they will send you an SMS and you can reach out to us here or call our care team at 1913 then for the outcome. 

[PompaBorge]

##- Please type your reply above this line -#


Hi, thanks for the answer. No worries, was my fault, when I had the problem
was because I haven't activated 5g boost. Now I have 5g perfect. Inside my
house I have only one bar signal and when I do a speed test is usually more
than 300mb. Awesome.


Have a new year!

[Three_James]

No problem, @PompaBorge. Have a Happy New Year!