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Can not see my invoices in billpay.

Scout

Can not see my invoices in billpay.

Hi When I try to view or download my invoices on billpay it just returns to the customer desktop. 

4 REPLIES 4
3 Moderator

Re: Can not see my invoices in billpay.

Hi Tony 👋 We are aware that some account types have been impacted by our recent upgrades to our system. I'd like to check this out and see if that is why you can't view your bills. Are you a business customer? If so, do you know what type of business account it is? 

Scout

Re: Can not see my invoices in billpay.

I am a Business Account User but I have always had to log into My 3 Personal to get my invoices for some reason. Now there seems to be no access to my invoices there either. I need Invoices for my accounts and need this resolved promptly to allow me finish out  year 2019. 

regards

 

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3 Moderator

Re: Can not see my invoices in billpay.

Can you send me a PM with your account details @tonyP and I can send you a copy of the bills you are looking for in the meantime while we work on getting the access back online? 

Scout

Re: Can not see my invoices in billpay.

Hi, me too. Am very unhappy with this change. Are Three going to resume the service that provides my past bills for downloading?