Customer service agent
If you are dealing with a bot keep repeating "I need an agent" or ring India on 1913 and ask to be transferred to Limerick call center. If India asks you can they help (they can't ) say you were dealing with an agent in Limerick and got cut off
@SheilaDeane Hi there Sheila, any of your Three Mods are here to help you. All of the Moderators are Three employees who will be able to access your information and check the old IMEI of your phone. Why don't you send me a PM directly with the IMEI and the phone number that it's attached to? I'd also need your full name, address and date of birth 👍 I'll keep an eye out for your PM.