Insurance added but wasn’t required

[Kat29]

Hi, I’ve just switched to bill pay and ordered a new phone. The insurance has been added to my account but I told the operator in Limerick that I did not require it. There is no option on my three app to remove it. I would like it removing immediately. Thanks

[Three_Deborah]

@Kat29 Good morning and Merry Christmas 🎄 It's strange the insurance was added and this is something I'd like to look at for you. Can you pop me a PM with your full name, number, address, and date of birth? With this information, I'm able to access your account and remove the insurance.