Great Phone Offers With All You Can Eat Data | Three.ie

My3 Questions Board for Bill Pay

Highlighted
3 Community Manager

Re: Setting up My3

@Niall11 I totally understand. We're working on access to My3 for corporate customers and I don't have a timeframe.

 

I'm just wondering what plan you and your partner went for, because many of the affinity plans have a generous unit and data allowance.

Highlighted
Lookout

Re: Setting up My3

We went for 27 euro per month, unlimited data and 300 units of texts and
calls. Is there a number I can ring that gives you instant info?

Kind regards,

Niall Wilcox


Highlighted
3 Moderator

Re: Setting up My3

@Niall11 While there wouldn't be a shortcode number you can text or call to check allowances used, you will get notified by text when you are nearing and have reached your 300 Flexi Units.

 

Pop me a PM in the future if you ever need me to check anything for you and will be happy to help.

Highlighted
Scout

Suspicious text, cannot log in and bill wrong

Hello,

 

I received a text from Three saying that 14,336 MB of national/roamin data has been successfully added to my account. I did not request anything to be added to my account.

I cannot log in to my3 - Every time I try, it says I need to register. I then register. It then keeps asking me to register. 

My bill was double what it should be and I wonder has my account been hacked. I cannot talk to anyone on the phone. Please can someone help.

Thanks,

Colm

Highlighted
3 Community Manager

Re: Suspicious text, cannot log in and bill wrong

@Thminator Hi there, how are you this morning? 

 

Was it your billing cycle date by any chance? 14GBs is the normal amount of roaming data for a few of our Bill Pay plans and automatically gets applied to your account on the Billing Cycle date as an "add-on" .

 

As for My3, were you first asked to update your details? If so, have a look at this click here 👍

Highlighted
Scout

Re: Suspicious text, cannot log in and bill wrong

Hi,

 

I received the same message this morning - however it was not my billing date and my plan has unlimited internet and it does not say on my3 that I have exceeded my internet allowance? I did not request any internet addons?

Highlighted
Navigator

Webtext inaccessible

Hi,

 

It seems Webtext is currently down. After logging in, I'm redirected to https://messaging.three.ie/messages/send but the server drops the connection after presenting the TLS certificate. This happens regardless of what browser I use or what network I connect from.

 

Firefox on Windows:

An error occurred during a connection to messaging.three.ie. PR_CONNECT_RESET_ERROR

 

 

Safari on iOS:

 

Safari cannot open the page because the network connection was lost.

 

 

Debugging on Linux:

 

$ openssl s_client -connect messaging.three.ie:443 -nbio
...
Server certificate
-----BEGIN CERTIFICATE-----
MII...
-----END CERTIFICATE-----
subject=/C=IE/L=Dublin 2/O=Three Ireland (Hutchison) Limited/CN=messaging.three.ie
issuer=/C=US/O=Entrust, Inc./OU=See www.entrust.net/legal-terms/OU=(c) 2012 Entrust, Inc. - for authorized use only/CN=Entrust Certification Authority - L1K
---
...
read:errno=104

 

 

It's been like this since at least yesterday.

 

Thanks,

Paul.

Highlighted
Scout

Re: Webtext inaccessible

I've been experincing similar problems.

 

Michael

Highlighted
3 Community Manager

Re: Webtext inaccessible

@PGargan and @MGF I'd like to get this investigated as soon as possible.

 

Can you both PM me with your details ( number, full name, address, and date of birth) along with info regarding when you started to notice this and when you last successfully logged in? 

 

 

Highlighted
Navigator

Re: Webtext inaccessible

Hi,

 

You don't need addresses or dates of birth to reproduce this. It happens pre-authentication (see the openssl example) so it's independent of the user's session. The server 'messaging.three.ie' is dropping the connection as soon as it sends the TLS cert; the HTTP client doesn't even get a chance to ask for a specific resource.

 

Paul.