Hey @Natia_18221 thanks for posting here, I can see the full message wasn't posted but pop back here in the comments and I'll be happy to help.
Thanks for posting more details here @Natia_18221. I can see here that this is your first time contacting us on the community so I want to confirm if this was an issue that happened with us or through another medium of contact?
I can understand there are some serious claims made in the last comment so if you would like to investigate these on the account itself pop through to me here on PM along with your full name, mobile number, address and date of birth and I can check the account for you.
I'm happy to continue to respond to your comments here however I would need to take the account details privately for the security of your information.