Lost or Stolen Phone
If your phone has been lost or stolen, please follow the steps outlined below:
- Report it. If you believe your phone was stolen, you should report this to the Garda station in the local area as soon as possible. Please note that reporting your stolen phone is also a requirement if you are covered by phone insurance.
- Contact Three Customer Care. Next, you should contact Three Customer Care, so that we can suspend your device, preventing any unauthorised use by the thief.
How to Reactivate my Phone?
With a Three Business account only, the authorised contact can reactivate or request and activate a new SIM card.
Did you know that you can get your new SIM set up even faster if you opt for an eSIM card? eSIM is better for the environment too. Learn more about eSIM, by clicking here or if you're already happy to choose an eSIM, click here to learn about how to easily install an eSIM.
A new SIM can be requested online here, via Three Customer Care by calling 1913, chatting with our Business Messaging team, or in your local Three store.
