Not receiving Three Presale notifications anymore

[Add_89812]

Hi everyone

i I was hoping ye might be able to help me. I went on a trip abroad in mid February. Since that time I have not received one presale SMS notification from Three+. Has this happened to anyone else?

I have checked my preferences in the Three+ app and switched them off and on. I have contacted Three support like 3 times now and they have deleted my account details and I have now set up account details (log in for My3 and Three+) twice now and still no luck. I have texted MUSIC several times and still no luck. 

I have checked to make sure the number is not blocked. I am genuinely out of ideas as to why I no longer get SMS notifications. I mean I get the shopping notifications from 3 but nothing presale any longer. 

Has anyone else experienced this? 

Any advice would be most welcome! 

[Three_Niall]

Hey @Add_89812 thanks for posting here, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check that the permissions are updated in the background for you.

[Three_Niall · Accepted solution]

@Add_89812 I'm so glad we could get this sorted for you in PM 👍 Don't forget to hit the Accept As Solution button.

If anyone else is experiencing similar please let us know.