How to Repair your Phone

Ashling

Before Sending Your Phone For Repair

Reset your phone

It is important to remember that phones are just like computers, and they require regular restarts. If your phone isn't behaving quite as it should, we recommend you try the below simple tips:

Be careful of what apps you download, as many apps conflict directly with the operation of the phone, just like downloading programmes onto a computer. Regularly delete unused apps.
Phones should be restarted every 48 hours or so, as they can't reset themselves.
Regularly install manufacturer updates, as these help to resolve bugs.
To save battery life, you should close apps that are not in use, as well as turning Wi-Fi or Bluetooth off.
If none of the above help try resetting your device. Click here to access more information about resetting your device. Select your device for a step by step guide.

If the above steps don't help to get your phone back up and running, you'll need to send your phone away for repair. Before you do there are a few things you'll need to do to ensure that the repair goes smoothly, you'll need to back up your device, remove any security codes and switch off any find my phone features.

Back-up your device

Before looking into having your phone repaired, the most important thing to do is back up all of your phone data. This means you won’t run the risk of losing any of your photos or contacts. Cloud services like iCloud or backing up to your Google account will do the trick. Try connecting your phone to your PC or laptop using a USB cable if you can’t switch it on to complete the back-up. Also, if you have an iPhone, remember to switch off Find My iPhone before sending your phone for repair.

Remove your security code

Altering your security code can be done through your device's settings. Click here to access more information about removing your security code.

Switch off Find My iPhone

Open the Settings app.
Tap your name > Find My.
Tap Find My [Device], then tap to turn it off.
Enter your Apple ID password.
Tap Turn Off.

Accidental Damage

No matter how careful you are with your phone, accidents happen. If you have accidentally dropped your phone and ended up with a broken or cracked screen, or have damaged your phone in another way, Three can repair it for you.

Click here for more

Bringing your device to a Three store

Our retail team will then send the phone off to be checked by our repairs partner, Fonfix. Engineers will then assess and diagnose the device within 3-7 working days.

Book your device for repair Online

Using the following link - Fónfix - you can book your device for repair. Your device will then be collected from you and brought to our repair partners facility to be processed within 3-7 working days.

Please note: Before booking a repair Instore or Online, it is most important that you remove all locks from your device, e.g. passwords, Google account lock, face locks, iPhone Find My iPhone, iCloud locks. We highly recommend backing up all your device data before bringing your device to a Three store or booking it Online. Once you have backed up your data, you’re good to go!

Loan Phones

Wherever possible, we will give you a loan phone to use while your phone is being fixed. This is subject to the store’s availability. You will need to pay a deposit for a loan phone, which will be refunded when you return the phone.

Tracking your Repair

You can easily track the status of your repair by clicking here. You will need your Repair Job Number (provided to you when you hand in your phone) and the phone’s IMEI number. To get your phone’s IMEI number, simply dial *#06#’ or check the ‘About’ section in your settings.

Repair Costs

After assessing the phone, we will provide a quote for the repair. If you agree to this, the phone will be repaired as normal. If not, the phone will be sent back.

If you have phone insurance, we recommend submitting your claim directly to your insurer. In this situation, your insurance company will generally organise the repair for you.

Bringing your device to a Three store Our retail team will then send the phone off to be checked by our repairs partner, Fonfix. Engineers will then assess and diagnose the device within 3-7 working days. Book your device for repair Online Using the following link - Fónfix - you can book your device for repair. Your device will then be collected from you and brought to our repair partners facility to be processed within 3-7 working days. Please note: Before booking a repair Instore or Online, it is most important that you remove all locks from your device, e.g. passwords, Google account lock, face locks, iPhone Find My iPhone, iCloud locks. We highly recommend backing up all your device data before bringing your device to a Three store or booking it Online. Once you have backed up your data, you’re good to go!Loan Phones Wherever possible, we will give you a loan phone to use while your phone is being fixed. This is subject to the store’s availability. You will need to pay a deposit for a loan phone, which will be refunded when you return the phone.Tracking your Repair You can easily track the status of your repair by clicking here. You will need your Repair Job Number (provided to you when you hand in your phone) and the phone’s IMEI number. To get your phone’s IMEI number, simply dial *#06#’ or check the ‘About’ section in your settings. Repair Costs After assessing the phone, we will provide a quote for the repair. If you agree to this, the phone will be repaired as normal. If not, the phone will be sent back. If you have phone insurance, we recommend submitting your claim directly to your insurer. In this situation, your insurance company will generally organise the repair for you.

Faulty Device

If your device has been acting up, for example, if your screen or apps keep freezing, signal issues. Here’s are some simple fixes:

Click here for more

Many common technical issues (such as a frozen screen) can be fixed by turning the device off and on again, restoring your phone to its original factory settings and update the latest available software to your device. (This action should be completed when you are prompted by your device). We recommend trying this first before sending your phone off for repair, and see if it fixes the problem.

To find out how to reset your phone, visit our Device Support by clicking here, select your device, click on 'How to reset device to factory settings' and follow the instructions, but remember to back up your data first if possible.

If resetting your phone’s settings has not resolved the issue, or if your phone isn’t working at all, you can bring your phone into your local Three store for repair.

Bringing your phone to a Three store

Our retail team will then send the phone off to be checked by our repairs partner Fonfix. Engineers will then assess and diagnose the device within 10 working days.

Book your device for repair Online

Using the following link - Fónfix - you can book your device for repair. Your device will then be collected from you and brought to our repair partners facility to be processed within 3-7 working days.

Please note: Before booking a repair Instore or Online, it is most important that you remove all locks from your device, e.g. passwords, Google account lock, face locks, iPhone Find My iPhone, iCloud locks. We highly recommend backing up all your device data before bringing your device to a Three store or booking it Online. Once you have backed up your data, you’re good to go!

Loan Phones

Wherever possible, we will give you a loan phone to use while your phone is being fixed. This is subject to the store’s availability. You will need to pay a deposit for a loan phone, which will be refunded when you return the phone.

Tracking your Repair

You can easily track the status of your repair by clicking here. You will need your Repair Job Number (provided to you when you hand in your phone) and the phone’s IMEI number. To get your phone’s IMEI number, simply dial *#06#’ or check the ‘About’ section in your settings.

Repair Costs

If your device is within the manufacturers guarantee, your repairs will be completed free of charge. However, please remember your guarantee does not include water damage or physical damage. In this situation, we can still repair your handset, but there will be a cost associated with this.
If your device is not covered by your guarantee, Fonfix will provide a quote for the repair. If you agree to this, the device will be repaired as normal. If not, the device will be sent back.

Many common technical issues (such as a frozen screen) can be fixed by turning the device off and on again, restoring your phone to its original factory settings and update the latest available software to your device. (This action should be completed when you are prompted by your device). We recommend trying this first before sending your phone off for repair, and see if it fixes the problem.To find out how to reset your phone, visit our Device Support by clicking here, select your device, click on 'How to reset device to factory settings' and follow the instructions, but remember to back up your data first if possible. If resetting your phone’s settings has not resolved the issue, or if your phone isn’t working at all, you can bring your phone into your local Three store for repair. Bringing your phone to a Three store Our retail team will then send the phone off to be checked by our repairs partner Fonfix. Engineers will then assess and diagnose the device within 10 working days. Book your device for repair Online Using the following link - Fónfix - you can book your device for repair. Your device will then be collected from you and brought to our repair partners facility to be processed within 3-7 working days. Please note: Before booking a repair Instore or Online, it is most important that you remove all locks from your device, e.g. passwords, Google account lock, face locks, iPhone Find My iPhone, iCloud locks. We highly recommend backing up all your device data before bringing your device to a Three store or booking it Online. Once you have backed up your data, you’re good to go!Loan Phones Wherever possible, we will give you a loan phone to use while your phone is being fixed. This is subject to the store’s availability. You will need to pay a deposit for a loan phone, which will be refunded when you return the phone.Tracking your Repair You can easily track the status of your repair by clicking here. You will need your Repair Job Number (provided to you when you hand in your phone) and the phone’s IMEI number. To get your phone’s IMEI number, simply dial *#06#’ or check the ‘About’ section in your settings. Repair Costs If your device is within the manufacturers guarantee, your repairs will be completed free of charge. However, please remember your guarantee does not include water damage or physical damage. In this situation, we can still repair your handset, but there will be a cost associated with this. If your device is not covered by your guarantee, Fonfix will provide a quote for the repair. If you agree to this, the device will be repaired as normal. If not, the device will be sent back.

Click here to learn all about returning a device to Three.

Click here to read detailed information on our returns policy.