Vodafone Ireland have recently started issuing ESims in ROI. I think Three should follow suit soon, handsets such as iPhone only allow dual sim using one of these
I still have no service after switching to eSIM. My iPhone displays "No Service" all the time on all UK networks and all French networks, even after restarting my iPhone many times. Three customer services have no update for me. It seems that no progress was made over the weekend. This disrupted my weekend in Paris.
Hey @Ciaran_78104, I'd love to look into this further for you, can you pop through to me on PM along with your details and the email address you used and I can check this here for you.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team
@Three_Niall ,I can’t PM you as I am new to the forum. I contacted three support already and first the person I spoke to firstly said I need to visit a store to verify, I then said what is the purpose of the online method of getting a QR code and they said just wait for the email with the QR code.
Just spoke with three customer care again via chat just now and they had a lodge a ticket and escalate the matter ( REQ000000276924 )
Why is this so difficult Three, Vodafone are putting you to shame with how easy their process is !!😫
@Toryb can you please pop through to me here on PM as I would love to look into this ticket for you so I can get an understanding of what exactly is going on with this ticket and to help get this resolved for you.
@Ciaran_78104 In order to be able to PM you will need to follow the steps that are outlined in the previous message to increase your rank. Once you have PM'd me and I have validated the account I will be able to check the account to see if there is anything on the account that is causing this and to help get this resolved for you.
