Improvement of 5g signal in Mitchelstown Co.Cork area

[KrauseMichal]

Hi there. I am Three broadband customer for last 3 years,including 5g since last year. I was wondering if there is possibility to add 5g signal to THR_CK0492 site,which is nearly in the town centre? Home broadband is connecting to THR_LK0182 site ,its over 5 kilometers away from the town and always heavy congested between 8 and 11pm . The THR_CK0492 site is much faster in these hours, but its an LTE only. I believe this upgrade would make connection much smoother ,especially for streaming and gaming, as at the moment streaming is difficult .

Just to give some example : 

THR_LK0182 at 9pm

THR_LK0182 at 9pm with LTE only :

THR_CK0492 at same time

As you can see above ,5g is very congested and instead of helping with speeds its actually slower. It makes no point to pay for 5g broadband at current levels. 

[Three_Niall]

Hey @KrauseMichal , thanks for submitting your idea here. Our networks team is continuously working to improve the network nationwide, while I don't have a specific timeframe on when these specific masts will be worked on, we update the Planned Works blog where you can view the latest planned works nationwide. As you know Three is committed to bringing 5G to more people, more businesses and more places right across Ireland as we retain our position as Ireland's fastest mobile network.

I'm moving your Idea to 'Accepted' and if any other members feel like this Idea is worth prioritising they can 'Like' it by clicking the star at the top of the suggestion.

It's super important to note that being moved to 'Accepted' is not an indicator of an immediate response, we do not have a timeline for these works right now, we will update this Idea again as we find out more

[KrauseMichal]

All what i can say is thank you .Took four months ,but it was worth to wait.  Now my 5g comes from mast down the road instead of one nearly 6km away. Signal is much much better and speeds improved a lot. Thank you again !

[Three_Stacey]

@KrauseMichal that's great to hear 🥳