I have been using 5G broadband with 3 for the past six months, and I have consistently experienced significant speed drops (ranging from 2 Mbps to 30 Mbps), especially during peak times. This makes it nearly impossible to watch TV or play online games.
Despite my repeated calls to customer support and following all recommended troubleshooting steps, including a technician's visit, the situation has not improved. The technician indicated that the low speeds are due to too many users connected during peak times, which is unacceptable given the service I was promised.
I have multiple screenshots documenting the low speeds. When I requested to cancel my contract due to their failure to provide the advertised service, they informed me that they cannot accept that request and that I would have to pay over €500 to cancel.
With a 5G antenna located less than 500 meters from my home, this experience is even more frustrating.
