Hey @Mark_70797, I'd be happy to assist you here.
Firstly I would recommend making sure that all of the wires are firmly in the back of the device and then restart your device as completing this reboot may restore connection to your device.
If this doesn't work for you feel free to pop through to us here on PM along with your details however as we will be unavailable from 5pm until Monday morning you can also contact our customer care team to help troubleshoot this for you if a reboot does not resolve this query.
