New 5g installation, issues with zoom calls

[Stephen1]

Hi,

Got 5g installed recently and it's been great for nearly everything except zoom calls. (download is 200Mb+, upload is 140Mb+)

My audio will cut out for 5-10 seconds every few minutes during calls. I can still hear people but they can't hear me.

They say my video doesn't buffer but they can't hear me. I can hear them and their videos do not buffer.

I know this is the three internet as this issue does not happen if I use my mobile phone as a hotspot.

This is happening on a mac with a wired headset,

Any ideas?

[Stephen1]

Hi Stacy,

When I split the connection to have both 4g and 5g, this issue happens regardless of which network the laptop connects to. 

[Three_Stacey]

@Stephen1 I'd like to have a close look at this. Would you please Pm me your name, number, full address and date of birth so I can take a look at your account?