Old router has become erratic.

[deiseboy]

My 3 supplied Huawei B525 router has become old and erratic and needs to restarted often to get usable speeds.

Am I entitled to a new upgraded one?

[Three_Niall]

Hey @deiseboy thanks for posting here, you can check if you are eligible for an upgrade by logging into your My3 app or by contacting our dedicated broadband team on 1913. 

[deiseboy]

Hi Niall. the problem with My3 is that I can only see the details of my phone account. I can't see any way to get into my mobile broadband account.

I have tried managing my profile and adding the broadband account but it says there may be an existing account and to try logging in using the phone number for the mobile broadband sim.

Then, of course, the My3 login insists I use an email address which takes me back to the mobile phone account

[deiseboy]

The other sign in problem is after receiving the notification for this Community thread. On my android phone if I click on VIEW MENTION I am prompted to log in. The email is pre-filled but when I go to enter the password the CONFIRM button is greyed out so I can't log in.

[Three_Niall]

@deiseboy unfortunately we wouldn't be able to to check or process an upgrade here for you however if you are unable to access My3 I would recommend contacting 1913.