Strict Nat type for Xbox/PS4/Nintendo Switch

[Alexander_75836]

I need help with this issue,

I primarily use my internet for online gaming and streaming but at this moment my PS4 and Nintendo switch are totally unplayable online and with my Xbox there are certain restrictions for older games for online play affected by the strict Nat type.

I have contacted support several times and I’ve been told that the issue should be fixed and yet it hasn’t changed at all.

I am currently paying for the 5G broadband and the speeds are incredible and it is easy to manage with the set up and modem but now I can’t even use the internet for what I want it for this is most definitely not ideal and it’s clear I’m not the only one with this problem. 

I’ll be attempting to contact support again today and if this issue isn’t resolved I might have to look elsewhere for internet which I’d rather not do.

Any advice or support would be greatly appreciated.

[Three_Niall]

Hey @Alexander_75836  , Welcome to the 3Community 🙂

I'd love to get this sorted for you, when you were speaking to customer care did they advise that they had activated this on the account? Once the Public IP has been applied to the account you will then need to apply the new APN to get this activated on the device. I'd love to help you further however I would need to check the account in PM to see where you are in the process and why this isn't working for you. 

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.

[Alexander_75836]

Hi @Three_Niall  I have still yet to receive a solution every other attempt by Three has either not worked or passed on to the technical team and this issue still persists , this is not what I signed up for nor was it in a disclaimer that this issue would arise when I signed up, never mind the fact that I've been told that this issue should be resolved and now when I call support they go through the same troubleshoot which has gotten no where , I want a straight answer as this issue is has been made apparent by multiple users and I've never seen or heard of it being fixed so I want to know if there is an actual solution or am I just wasting my time? and I don't want to require a PM as if there is an actual solution I want it to be made aware for not just myself but everyone else in the community so people have no need to become as irritated as I have over this issue.

Also why isn't there a disclaimer for this issue when someone signs up and pays for this?

[Three_Niall]

Hey @Alexander_75836 , I'd love to help you with this and there is a solution for this however I would need to check that everything is set up on the account and also check to see which device you are using before I can send on the correct steps. The reason I have asked you to contact us here on PM is because we wouldn't take personal details to check an account over a public post for security purposes.