Unacceptably slow speed

[B_akman]

We've been having problem with 3 broadband for a few weeks. It was manageable at the beginning but right now slow speed makes impossible to work from home. The speed is around 5-10 mph all the time ( no matter the time or day)  which is not acceptable at all. 

Sim number of broadband:xxx xxxx xxx
I can't even sign in / off from my 3 profile with the speed that I have !! The website has been stuck for 5 minutes just for a basic sign off activity!

[Three_Niall]

Hey @B_akman  , Welcome to the 3Community 🙂 I have removed the number from the post and I would recommend posting your personal details on a public forum. I'd love to look into this for you however if you are having issues logging in to send us a message here I would recommend contacting 1913 where a member of our customer care team will be able to help you.