Unlock B525s-23a, Three customer but account not active

[ht1]

Dear Sir or Madam

My father was a mobile broadband billpay customer of three.ie some years ago but left after his contract was up, due to poor coverage is his area.

Is it possible for him to request an unlock code for his Huawei B525s-23a? He can't register on My3 as he no longer has a three SIM or active account. Similarly he can't follow the process at https://www.three.ie/unlock-my-phone/ because this requires an active SIM to send a verification code to.

I myself am a current, active billpay customer and hence can get messages to my Three number (billbay modem). Perhaps a mod here could help us out?

Thanks

TH

[Three_Shane1 · Accepted solution]

@ht1 Hi TH, yes your father can request the unlock code for his router. As the broadband account was in his name we would need to speak with him directly to get the process started. He can request the unlock code through our web messaging team here or he can call our care team on 1913. 

[ht1]

Thank you very much