Zte mc7010 dropping connection

[Add_17629]

Hi recently got the 5g broadband with expert installation.i have my zte outdoor unit left on my garage table pointing away from the tower and i am getting about 300 down and 90 up.i have tried installing the unit outside on the and my roof but as soon as the unit is outside where it actually recieves better signal it keeps dropping the connection within few minutes and then it fails to reconnect to the Internet so im pulling my hair out.i had the outdoor unit left on the window sill in a room for 2 days with about 80 down and 15 up and it never lost connectivity so its very strange that when the unit is outside and recieves way better signal it keeps disconnecting

[Andris_82429]

Hi you can check your bands under the advanced settings then connection settings i think

The zte unit started dropping out again so i stopped using it and i am using huawei pro 3 in bridge mode with zero drop outs.on windy days though things do go wrong at the tower and i usually need to restart the huawei too.

If you have no connection at all and power cycling the unit doesnt bring it back online i would say there is something wrong at the tower

And if your gona be stuck on 5g for a while and you are close enough to the tower just go buy secong hand huawei pro 3 as that is the only 5g router out there that works flawlessly i picked up one for 100 euros and its eir unit that works just fine

[Three_Stacey]

Hi @Add_86521 welcome to 3Community.

Have you been in contact with our dedicated 5G broadband team all you need to do is call them on 

061 203326, this team will be able to assist you with login in to check on the bands.

[Ronan_40811]

Hi Stacey, my issue was never resolved either. Can you check with the 5G team on when the firmware update will be released.

[Three_Stacey]

Hi @Ronan_40811 do you mean the firmware on the indoor or outdoor device? I'd be happy to link in with our 5G broadband team for you.

[Ronan_40811]

Outdoor. I've already tried speaking with them. They sent out an engineer who changed the inside router after me clearly explaining the issue. That person was obviously clueless as to what was required.

[Andris_82429]

Firmwares updates on that unit are done over the air automatically and you should know that.it is amazing that a big telecoms company can simply ignore for over a year now that there is an issue with the equipment you are giving to your customers.at the end of the day it is way cheaper to keyboard in a few sentences on a forum than it is to develop or buy new firmware for the unit

[Three_Stacey]

@Ronan_40811 will you please PM me your details so I verify your account details with the broadband team. I'll need your name, number, address and date of birth then I'll be able to view details on your interaction with the engineer who visited you.

[Ronan_40811]

Hi All,

I managed to find a solution for this issue (not with three's help I must add). Follow these steps....

1. Find what bands you're connected to via Advanced Settings -> Others - > Network Information
2. In Chrome press ctrl+shift+j - this brings up a Java console
3. Copy the full text at this link and run it - https://gist.githubusercontent.com/tpoechtrager/766140c49a711a2177820ea42556de3c/raw/73622a4583f0ea2...
4. You'll get a new menu at the top of the page
5. Pick your 4G and 5G bands from step 1 and it'll lock to those - Do NOT select 4G band B3 !
6. The settings appear to hold after a restart but no harm to check again if it restarts

I think that's it !

[Andris_82429]

My CA has been of for the last 2 weeks s i am only connected to b28 and n3 bands so my download speed has dropped to 100 in the evenings so worse than it was on 4g lol

Ronan_40811 i will try to lock to b1 and b28 in the evening but i tthink that the bands are turned on and of at the tower though.roll on 2024 when we are suppose to get fibre and deal with 5g brilliance 

[Ronan_40811]

No need Stacy but thanks, it seems all in this group and others in the UK know the solution is an updated firmware is available in other markets - even if the Three 5G technical support don't. I'll wait on that continuing to use the interim solution I've documented above and failing that I'll switch providers at some point in the future.