Zte mc7010 dropping connection

[Add_17629]

Hi recently got the 5g broadband with expert installation.i have my zte outdoor unit left on my garage table pointing away from the tower and i am getting about 300 down and 90 up.i have tried installing the unit outside on the and my roof but as soon as the unit is outside where it actually recieves better signal it keeps dropping the connection within few minutes and then it fails to reconnect to the Internet so im pulling my hair out.i had the outdoor unit left on the window sill in a room for 2 days with about 80 down and 15 up and it never lost connectivity so its very strange that when the unit is outside and recieves way better signal it keeps disconnecting

[JohnMc101]

Hi Shane I have a current provider in at the moment and I want to change to this plan my neighbour beside me can get it however it says I'm not in coverage however I have a Huawei 5g cpe pro 3 router I tested and I got 90+mbps speeds on the three network outside, stores can't help me as they won't put through an order as my eircode tells them it's not in my area however I have good 5G coverage on the comreg coverage map. My neighbours house is a new build so is it possible that your system needs to be updated to reflect my eircode?

[Three_Shane1]

@JohnMc101 Hi John, when your eircode is input into our system a check is done on the service we can provide at your home address. When the store input your Eircode our system showed that we cannot guarantee consistent service at your address. We are continuously improving our service across the country so your address will be included in the future to avail of the 5G service. You can check your service availability here.

[Add_17629]

Hi Shane is there any timeframe on new firmware for the zte mc7010?its been nearly 6 months since my broadband was installed and surely the drop outs should of been resolved by now?thanks

[Three_Shane1]

@Add_17629 I would suggest calling our dedicated team directly to query this with them at (061) 203326. They'll be able to advise if there's new firmware due to be released. 

[Ronan_40811]

Any updates on this one? I've recently started having issues too. I get a very good connection both 4G and 5G but at least once a day now my outside unit does offline and doesn't recover without being powered off and on a again. Interestingly on mine, when I ordered I was in coverage and the unit was installed by a three engineer, now when I enter my Eircode I'm apparently out of coverage.........

When it goes down the units web page can't be accessed and I can't ping it which to me indicates the unit itself is hanging i.e. a firmware issue

[Three_Stacey]

Hi @Ronan_40811 that's a bit weird. As you're using tech installed 5G you should give our 5G broadband team a call on (061) 203326.

[Ronan_40811]

Hi Stacey, I tried that. They said they couldn't help unless it was happening when I called. They asked me to send in pics of the unit etc. when it happens which I did on January 23rd. In a reply this week they indicated it was coverage related, if so I'll need to move to another more reliable provider if the coverage has deteriorated since the original install. I'm 99% sure this isn't coverage related but a fault of the unit itself - likely firmware if a reboot is solving. Right now I have it on a time switch rebooting every 6 hours which is far from ideal.

[Three_Stacey]

Thanks @Ronan_40811 thanks for sharing those details. I want to reach out to the 5G broadband team on your behalf if that's ok with you. Before I can do that I need to get your details, please PM me your name, number, full address and date of birth. 

[Add_17629]

Hi this kind of has been sorted out.B3 band seems to be the problem for the
outdoor unit and it has been turned off at my tower so there is no more
drop outs.the unit now connects to b1 and b28 on 4g and n3 band on 5g.so
maybe log in to your unit and see what bands are you connected to.its been
6 months or so since i got my 5g and it is sad that three hasnt released a
new firmware for this unit that would fix all these connectivity issues. I
was using a second hand huawei unit for the last 6 month without a single
drop out but 2 days ago i turned on zte unit to see was there a firmware
update on it and then noticed that b3 band was gone and it wasnt dropping
out and it hasnt dropped the connection in 2 days now and i am getting 300
up and 100 down so im happy with that

[Add_86521]

Hi - How do you log in to check what bands are connected ? Ive just had this problem and my signal is completely lost - waiting 5 days for three to send out an engineer .