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3 extended my contract without my consent.

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momahony
Investigator
Investigator
‎09-02-2021 10:44 PM
‎09-02-2021 10:44 PM

3 extended my contract without my consent.

Received a phone call from 3 offering me a new router to try back in August. I was told I could return it within 14 days. I received it and returned it within 5 days. I'm now told my contract is until 2022? Even though I've returned the router. Can someone please contact me.

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Three_Deborah
3 Mod Retired
In response to momahony
‎12-02-2021 11:26 AM
‎12-02-2021 11:26 AM

@momahony Awh now, surely you don't want to cancel?

So I've got news for you - your upgrade has been reversed 💪 This means you're not in a contract. However, if for some strange reason you wanted to cancel, you can. To do this, you'll need to give us 30-days notice and the procedure is the same for all Billpay customers out of contract who want to cancel their numbers.

It might take a day or two before you see the contract dates reverse on your My3, and I assure you that this change is already reflected on your profile here with us.

Feel free to ask more questions about this or even give the Community a star or accept as solution 😉 This topic might help others in a similar situation.

 

 


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15 REPLIES 15
Three_Deborah
3 Mod Retired
‎10-02-2021 09:13 AM
‎10-02-2021 09:13 AM

@momahony Good morning, I see your PM and will follow up on that soon. When you returned your router back in August, did you send it by registered post to allow for tracking? It'd be great if you have the tracking number 😊By any chance, do you remember the address you returned it to? 

 

What normally happens when someone returns a telesales or online phone/router within 14 days is; our customer contacts Customer Care for a returns case number, and confirmation of return address. When we receive the phone/router back in the warehouse, the case number is followed and any contract is reversed along with a refund where one is due.

 


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momahony
Investigator
Investigator
In response to Three_Deborah
‎10-02-2021 09:29 AM
‎10-02-2021 09:29 AM

Hi, yes I did all that along with providing them the tracking number. It is RK800280130IE and marked as delivered. I heard nothing after delivery.
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momahony
Investigator
Investigator
In response to Three_Deborah
‎10-02-2021 09:29 AM
‎10-02-2021 09:29 AM

Hi, yes I did all that along with providing them the tracking number. It is
RK800280130IE
and marked as delivered.
I heard nothing after delivery.
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Three_Deborah
3 Mod Retired
In response to momahony
‎10-02-2021 12:19 PM
‎10-02-2021 12:19 PM

@momahony That's great information. Can you tell me the address you sent it to? 

 


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momahony
Investigator
Investigator
In response to Three_Deborah
‎10-02-2021 12:33 PM
‎10-02-2021 12:33 PM

I don't recall the exact address as it was August. I sent it to the address that was listed on the upgrade slip we received with the router. As you can see from the the tracking number, it was delivered. I notified Three support on the phone of the tracking number when I sent it.

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Three_Deborah
3 Mod Retired
In response to momahony
‎10-02-2021 01:22 PM
‎10-02-2021 01:22 PM

@momahony thanks a million for that. I'll need to locate the router first and then we'll go from there 👌 

 


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momahony
Investigator
Investigator
In response to Three_Deborah
‎10-02-2021 01:34 PM
‎10-02-2021 01:34 PM

Hi Deborah, I have found the An Post slip that proves it was sent and delivered. Sent on Sept 3rd and Delivered Sept 4th. Address was: THREE ONLINE RETURNS PO BOX 11564 BALBRIGGAN DUBLIN
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Three_Deborah
3 Mod Retired
In response to momahony
‎11-02-2021 10:44 AM
‎11-02-2021 10:44 AM

@momahony Letting you know that I'm in contact with our warehouse regarding the return of the router. I'm sure it's there somewhere. As you can understand, I'll need confirmation then I'll have a look at the contract 👌

 


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Three_Deborah
3 Mod Retired
In response to Three_Deborah
‎11-02-2021 02:35 PM
‎11-02-2021 02:35 PM

@momahony I've some great news for you 💪 I've located your router and I'm able to progress to the next stage. What I'm asking, do you want to keep your broadband account and process a new upgrade? Or simply have the contract removed? Let me know.

 


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