3 extended my contract without my consent.

[momahony]

Received a phone call from 3 offering me a new router to try back in August. I was told I could return it within 14 days. I received it and returned it within 5 days. I'm now told my contract is until 2022? Even though I've returned the router. Can someone please contact me.

[momahony]

Hi Deborah, fantastic. I'd like to remove the contract please.

[Three_Deborah]

@momahony sure thing 👍 Now, as a necessary formality, I have to ask; is it okay to use the details you've sent me in PM to access your account to set the wheels in motion to reverse your contact under the 14-day cooling-off T/C's for online upgrades and purchases? Phew 😉

[momahony]

Yes you can. What is the timeline like for cancellation? Is it immediate loss of service?

[Three_Deborah]

@momahony removing the contract may take a few days. I have to reach out to the relevant team on your behalf.

It doesn't cancel the account or will you have a loss of service. You're able to use your service as normal 👍

I'll pop back to you when I have confirmation that the upgrade has been reversed. All I ask for now, is your patience.

[momahony]

I understand, thanks very much. It means if I choose to cancel in the next
while there will be no fee?

[Three_Deborah · Accepted solution]

@momahony Awh now, surely you don't want to cancel?

So I've got news for you - your upgrade has been reversed 💪 This means you're not in a contract. However, if for some strange reason you wanted to cancel, you can. To do this, you'll need to give us 30-days notice and the procedure is the same for all Billpay customers out of contract who want to cancel their numbers.

It might take a day or two before you see the contract dates reverse on your My3, and I assure you that this change is already reflected on your profile here with us.

Feel free to ask more questions about this or even give the Community a star or accept as solution 😉 This topic might help others in a similar situation.