Internet not working abroad

[rascanio]

Hello,

This morning, suddenly, internet didn't work anymore.

- I activated and deactivated flying mode, but not solved.

- on/off the phone

- reset net settings

- I'm ok  with my bills

- the data itinerance is enable

- the symbol of 5g and some bars appears...

... everything looks fine but the data are not working. 

I'm in France and I arrived yesterday and internet was working perfectly, until this morning.

Thanks!!!

[Three_Niall]

Hey @rascanio thanks for posting here, if you are continuing to face issues while I abroad I would recommend turning your network selection to Manual in your settings and selecting a different network in case the issue is with the network your phone is automatically connecting to. 

[rascanio]

Hello, I already probed that option. But, no, the same, it is not working. 

[Three_Niall]

Thanks @rascanio pop through to us here on PM along with your full name, mobile number, address and date of birth and we can check the account for you or as you are abroad you can also speak to our Web Messaging Team Here who are available from 7am to Midnight in case you contact us while there are no moderators available over the weekend.