Loss of signal on ZTE broadband box everyday

[Ann_45910]

Hey there, we have excellent speeds but everyday we lose signal at least once a day. The box goes red and I have to turn it off at the socket to get it going. We had an engineer out yesterday who did a reset but we lost signal again this evening. We are close to a mast and have the broadband with the booster outside. I work from home and this is getting very annoying now. 😑 

[Three_Niall]

Hey @Ann_45910  , Welcome to the 3Community 🙂

If this is still happening on the device since you posted this query I would recommend contacting 1913 where a member of the team will be able to advise you of the next steps to follow since a technician has been out to you already.