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Phone not working

Laurie_73855
Novice

Phone not working

I topped up my phone and it won’t work no internet and when I call someone it says no credit 

1 REPLY 1
Three_Stacey
3 Community Admin

Hi @Laurie_73855 We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. I can confirm that you will not lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.