Hi is it possible to have a static IP address on a sim only plan? Unable to contact mod directly, getting Access Denied.
Thanks
Hey @richardags , Welcome to the 3Community 🙂
I can see you have popped through to us here on PM and I will be able to assist you there.
Another request for a public static IP address. I am on a 3 Broadband Unlimited plan and can't PM anyone on here.
Thanks!
Hey @vvlg , Welcome to the 3Community 🙂
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.
Hello,
I've contacted customer care, but they were unable to help me connect a public static IP address.
Would it be possible for you to assist me with this?
Additionally, I’m getting an access denied error for PM.
Hey @Sergii_Kostanets, Welcome to the 3Community 🙂
Thanks for posting here, I have received your PM and I'll help get this sorted for you there.
If someone is looking for information on whether Three provides a static IP – it’s only for business clients, meaning you must have your own business.
If you work from home and your employer requires a static IP, you’ll sign up for a regular home internet plan, which does not include a static IP.
The only way to make the IP static is to configure the router so that the IP doesn’t change while it’s turned on. However, if there’s a power outage, if you restart the router when needed, or if you unplug and move the router, the IP will irreversibly change.
If this works for you, keep in mind that the instructions in this link are incorrect!
First, there is no "Settings" section on this router. You need to go to Network → Mobile Network.
Second, the APN should not be set to open.internet.public.static – this won’t work.
The correct APN name is: open.internet.public
The only person in this entire company who was able to help was Niall. Thanks to him, I managed to make my IP static, at least temporarily, while the router remains on.
Neither chat support, phone support, nor the store staff could help – they simply have no knowledge of static IPs.
The conclusion is: If you need a static IP for work and don’t own a business, Three is not the right provider for you.