@Arhato Thanks for your PM. I've checked on your account & the extra €5 when you top-up by €20 was a limited-time offer. When you joined Three back in June 2022 the offer was activated for you, the offer expired in November. This is why you haven't received the extra credit for the last 2 months.
@Arhato Hi there, I'll need to check your account to understand better what's happening. Can I get you to DM me your number, full name, address, & date of birth for the validation of your account?
@Arhato Thanks for your PM. I've checked on your account & the extra €5 when you top-up by €20 was a limited-time offer. When you joined Three back in June 2022 the offer was activated for you, the offer expired in November. This is why you haven't received the extra credit for the last 2 months.
