Accidentally Topped Up Twice

[LamPau_11705]

I am currently on a EUR20 plan. I have topped up on 5th October but the app accidentally charged me twice. I would like a refund or an extension of the plan. 

[CheyneBernadette_15934]

Hi! The same happened to me today when I did my top up. I did not choose the amount for top up yet and it did not reflect as I was ran out of data already. Can I get refund on my 20 prepay? Thanks

[Three_Niall]

Hey @CheyneBernadette_15934  , Welcome to the 3Community 🙂

I'd love to look into this for you. Pop through to me here on PM along with your full name, mobile number, address and date of birth and I can check the account for you. 

[Claudiu_39132]

It happened to me as well I topped once on 4 of June and it automatically topped up again on 12 even tho I already topped on 4 when my plan expired

[Three_Niall]

Hey @Claudiu_39132 , I'd be happy to help you here. if you have a scheduled top-up in place, and you decide to top up before this date, then the scheduled top up will still be applied to the account unless you have this cancelled within your My3 account. 

[Leandro_71734]

I had a problem in my last top up (1 week ago) that got stuck in the top up process loading and I've done a reload in the page and when I saw my bank was charged 3 times an worst my balance doesn't reflect the values debited from my account, how to fix it and get a refund of this values debit wrongly? 

[Three_Mairead]

Hey there, I'd love to look into this further for you, pop through to us here on PM along with your full name, mobile number, address and date of birth so I can check this out for you. Mairead

[Add_91382]

I topped up yesterday and the first top up said it failed. I even waited a bit to see if it showed up, but it didn't, so I topped up again. It now shows two payments made of 30 euros, dated April the 2nd. Will I be refunded the 30 euros that your site took, while saying that my payment did not go through?

Btw, this top up failed message has been a problem for a while, but usually when I checked, it showed it had gone through regardless. Yesterday it didn't even do that, but it still took the money.

[Three_Stacey]

@Add_91382 welcome to 3Community. I'd be happy to take a look at this for you I'll just need you to pop me a PM with your name, number, full address and date of birth so that i can review your account. In your online banking does it show if the payments are confirmed or pending?

[Khuslen_10831]

I accidentally topped up twice  i have 20euro  plan and after  first top up it smt wrong  poped up and i did it again as a result i topped up twice

[Three_Niall]

Hey @Khuslen_10831, thanks for posting here, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you.