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Accidentally Topped Up Twice

LamPau_11705
Developer

Accidentally Topped Up Twice

I am currently on a EUR20 plan. I have topped up on 5th October but the app accidentally charged me twice. I would like a refund or an extension of the plan. 

21 REPLIES 21
Dhanushree_78395
Developer

My actual plan is for €20 instead I topped for €10 for 2 times m I gonna get that as a refund ? 

Hey @Dhanushree_78395 thanks for posting here, once you top up your credit would automatically be applied to the account and this wouldn't be refunded or activate your plan unless you have topped up by the activation amount in one transaction. 

 

I'd be happy to check the account for you, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you,.