Age verification is not working?

[Markus]

Hi there,

I've sent 3 times my passport ID where it clerarly shows my date of birth and I keep recieving you couldn't verify my age with no reason why you couldn't.

Is there any problem? My passport has my full name, date of birth and the information I used to create my account with you... I don't understand what's the problem.

I look forward for your reply.

Kind regards,

[LauraH]

@Markus Hello there 👋 let's take a look at this for you. Tell me, when you check your details in your My3 account do they match the details on your passport exactly? Also, is your passport in date or has it expired? Let me know and we'll go from there 👍

[Markus]

Good afternoon,

I've checked the information and it would be correct.

About the address, since it's my passport, it won't show. But I guess you don't have a problem with that.

I look forward for your reply.

Kind regards,

[LauraH]

@Markus Good morning! Thanks for checking that. I'll need to take a look at the account here on my side so pop me a PM with your phone number, full name, address and date of birth so I can do that 😊