Allowances deleted

[Add_35444]

Topped up my account to activate the prepay20 plan on 06/03. Suddenly at 1AM tonight mobile data stops working. Check my 3 account and all plan allowances have disappeared. Topped up again to activate the plan as I require mobile data for work overnight, and still no allowances and credit balance is €0 despite my card being charged.

[Add_38229]

Same thing happened to me and my husband, any luck resolving it? I'm on hold for a digital agent 

[Victor_K]

Same here. Topped up two weeks ago and this morning all allowances are gone

[Add_84604]

Same with me I topped up this morning my card was charged 20 euro and still I have no credit or allowances

[Add_35444]

Chargeback with the bank and switching providers is what I'm doing

[Three_Niall]

Hey @Add_35444  , We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.