Any other way to add credit card?

[Avi]

Hello, This has been my problem for 2 months now.

Long story short, I cannot add another credit card with telling the details to a support person. Like everyone else, I am not comfortable on giving my card details to anyone even they are part of the support team.

I cannot add it on the website and My3 app either. Am I the only one having this problem? Is there any other way to add credit card to my WITHOUT telling anyone about it?

[Three_Bex]

As the number is not in your name, I cannot add this to your request or log a separate request for this. Can you ask the account holder to contact us via their own community page or social media, please? Alternatively, if they do not have their own social media account, they can contact Customer Care on 1913 or via LiveChat here 👉 https://bit.ly/3pZlgIr 

[Avi]

Hello, may I ask for na update regarding my issue? I have not received any updates and notifications since my case has been started. the case number is REQ000000143169. Many thanks

[Murdee]

I am in the same boat Avi, created a thread here at the end of January - https://community.three.ie/t5/Prepay-Plans-and-Services/Cannot-register-credit-card/m-p/775889 - and it's still not sorted. Have given up trying to get it resolved because clearly no one cares. Trying to add a credit card is not rocket science, Mi-Pay are a bunch of clowns but Three seem happy to continue to use them, so it is what it is.

[Three_Stacey]

@Avi @Murdee Good morning I've been having a read through your convos and I see you're both in the same boat. What I have done is escalated both your cases to the relevant department, and as soon as I have news I will get back to you.

[Avi]

Hello Stacey, you are the third person to tell me that the case "has been escalated". Bex told me that within 5 days I will receive a notification on what is the update. Lo and behold, I received none and I checked My3 and still I cannot add a credit after a week. Do not bother anymore Stacey, I will switch to another service provider.

Is there a way to remove or cancel my number /  account and everything in between? It is fine if I do not get a refund on my recent plan.

[Avi]

lol I am done with Three. Me and partner has the same problem for almost 3 god-forsaken months now. Like you said, it is a basic function but still they cannot provide it. I am simply done.

[Three_Stacey]

@Avi I completely get your frustration and would love to turn this experience around for you. I'd hate to lose you as a customer and will do my utmost to help if you decide to stay. Please do let me know what you decide.