Can't activate my SIM - data doesn't match

[Anonymous]

Hi, folks.

Having the worst time here while trying to simply activate my SIM - could you help me out? I already tried logging in on my account to double check address, etc.. but the number of fields on each doesn't match, so hard to make it identical. I already have an account and another SIM on my name, would like to simply activate the new one and add it to my account so I can manage both.

Cheers.

[Anonymous]

@Three_Stacey - would be able to help me with this one? Cheers.

[Three_Niall]

Hey @Anonymous , if you have already attempted to activate your SIM card here, pop through to me here on PM along with your full name, address, date of birth, and your number so I can check the account and see why this is failing.