Can’t login to my three account

[Alexander_44538]

I can’t log into my three account, when I try logging  in I get an error message that says “Need help logging in?”, but I can’t find a fix. This happens on browser and iOS app, I’ve reset my password and that didn’t help, thanks 

[Three_Niall]

Hey @Alexander_44538, thanks for posting here can you try logging in at the link here and send me a screenshot of the error you receive when you log in. My3 Login

[Alexander_44538]

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@Three_Niall wrote:

Hey @Alexander_44538, thanks for posting here can you try logging in at the link here and send me a screenshot of the error you receive when you log in. My3 Login

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Yes ok this is the page that comes up:

 

[Three_Niall]

Thanks @Alexander_44538, I'll need to check the account to investigate this further, pop through to me here on PM along with your My3 username, mobile number, full name, address and date of birth so I can check the account for you.