Can’t receive verification texts from abroad

[Dilsad_08519]

Hi there,

I have a bank account abroad and I have registered my Three number with them and I was able to receive verification texts from them until two weeks ago. Suddenly I stopped receiving verification texts from the bank and I can’t log in or do any online transactions. Can you please help ASAP? Thank you. 

[Three_Niall]

Hey @Kearns_Abroad thanks for posting here, firstly I would make sure that your bank allows for SMS to be sent to you from abroad. Is this happening with other services or just one bank from abroad?

[Kearns_Abroad]

Hi Niall,

It has been for all services. It actually started to work out of the blue but has stopped again today (currently trying to login to an account for a non-banking service and not receiving the text). 

[Three_Niall]

@Kearns_Abroad I'd love to help you get this resolved, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you.