Cannot add 3Pay billing, system gives me an error

[imjosh]

Hi,

I recently bought a new Android phone but I'm unable to keep using 3Pay Billing as I've been using for years. Now when I try to add the 3Pay Billing as a Payment Method, it says "Google and 3 are working to set this up" and I can see an SMS is being sent automatically from my device to verify this, but every time I get an error, either: "OR_FGE_23" or "OR_I2SH_75".

Note that I the 3Pay billing DOES appear as an option to add when I click to "Payment Methods" into the Google Play Store, but when I try to set it up I see the behaviour explained above.

Can someone help? I reached out to a Three agent to the My3 app messaging but he had no clue.

Thanks

[Three_Niall]

Hey @imjosh thanks for contacting us here, If you have purchased a new phone with 3Pay Billing on Google Play previously your payment method should already be on Google Play so I would recommend checking that you aren't trying to add a payment method that's already there as that would cause an error. 

If you are still unable to add the 3Pay Billing as a payment method I would recommend contacting Google Play directly for support with the error codes as they would be able to check why you are getting the error code.

[imjosh]

Hi Niall,

So the issue was that this method was already there but was showing as "unavailable" and I was unable to use it. In the past this had already happened a few times, and every time I simply removed it and added a new one. But this time it's not working and does not let me add it again.

I checked both errors with Google Play and they said they are related to the mobile service provider, not to them. They said it's likely to be something related to the verification sms sent between operators (Google and 3) to acknowledge each other and enable the service. I can see the verification SMSs being sent from my Three number every time I try to set this method up, but again I only get errors from the application when I do.

Can you please check from your side and see if there's anything to fix on Three's side? It's worth nothing that I am using an eSIM that I had in my last device but I was unable to transfer automatically to this new Android device, so I had to request a transfer. Three sent me a new QR code and I was able to set up the eSIM on my new device last week.

I have taken a number of troubleshooting steps on my side:

- Deleting cache/data from Play Store and reupdating the app again

- Removing all other SIMs and eSIMS except Three's eSIM

- Rebooting device several times

- Tried readding the 3Pay billing option after waiting for several hours

Thanks